Adobe Connect Web Conferencing FAQ

Adobe Connect is a market-leading web conferencing solution used by businesses of all sizes (SMB, mid-market, enterprise) to improve collaboration and get work done faster. Based on Adobe Flash technology, it enables you to provide rich interactions, while ensuring easy meeting entry. Adobe Connect addresses a full range of online meeting needs, from simple screen sharing to mission-critical, real-time collaboration, and allows your teams to work more efficiently, increasing productivity and helping reduce costs.

Yes. We offer free one-on-one training, contact us at 1-877-321-2255 for scheduling.

Online resources are also available, visit our Adobe Connect Web Conferencing Product Center Resource Page For Complete Adobe Connect Web Conferencing Details and Resources

The Adobe platform can accommodate up to 1,500 participants. However, specific capacity on your account is determined by the selected pricing model. Contact us at 1-877-321-2255 if you have capacity requirements in excess of 50 Participants (for flat monthly rate, unlimited use Named Host pricing) or 500 Participants (for pay-as-you-go per-minute pricing)

Simply go to our online signup page and complete the form or call us at 1-877-321-2255. After you complete your online sign up you will receive an email with all of your account information including web conferencing credentials and usage instructions.

Pay per minute billed on usage only and flat monthly rate unlimited use pricing options are available.

BroadData & Adobe Connect Web Conferencing are services; therefore, there is absolutely no on-site infrastructure required from the customer perspective. BroadData provides the infrastructure and sells access to this infrastructure via the integrated BroadData Reservationless Audio Conferencing & Adobe Connect Web Conferencing services.

The system requirements to lead a meeting are listed here.

The bandwidth requirement is 256Kbps (512Kbps recommended) for participants, meeting attendees, and end users of Adobe Connect web conferences. A DSL or cable connection is recommended for Adobe Connect presenters, administrators, trainers, and event and meeting hosts.

Yes, your BroadData Reservationless Audio Conferencing Services are automatically integrated with your Adobe Connect Web Conferencing Services.

Yes. Adobe Connect natively supports streaming audio and video for live camera and voice, video files (FLV), audio files (MP3), screen sharing, and whiteboarding. Adobe Connect also offers progressive preloading of slide and rich media content for a great viewing experience during the course of a meeting regardless of bandwidth connectivity.

You can upload any of the following content types:

* Microsoft PowerPoint slides (PPT and PPTX)
* Video for Flash (FLV)
* Interactive Flash Player compatible content (SWF)
* Audio (MP3)
* PDF
* Adobe Captivate® demonstrations and simulations (SWF)
* Pre-recorded Adobe Presenter courses
* Images (JPG and PNG)
* Compressed packages (ZIP) containing valid content

In addition, live screen sharing allows you to share any content you have on your screen regardless of file type.

Yes, Adobe Connect offers a unique approach to recording meetings through its archived meeting index. Adobe Connect records meetings at the content and event levels, rather than capturing the entire meeting as one long, unsearchable video. Viewers can use the meeting index to navigate to the most relevant content quickly – so they don’t have to waste valuable time watching content that may not be relevant to them. Meeting recordings include synchronized audio and video for either VoIP or telephone audio conferencing.

Yes, recordings can easily be edited and played back offline for easy viewing anywhere, anytime.

Adobe Connect Mobile is an application that allows you to host or attend online meetings, collaborate with others anytime, anywhere, all with your mobile device. You can join multiuser videoconferences with your device’s camera, share presentations, documents, and multimedia content with other attendees and collaborate using text chat and polls. It’s available for free on iOS, Android and Blackberry devices through the respective app stores.

Note that simultaneous teleconference activity is restricted when using a carrier that does not support simultaneous data and voice. For some devices, meetings can be attended in the browser if the device meets the following requirements: Mobile OS with Flash Player and AIR support (Flash Player 10.1). Attending via the Adobe Connect Mobile app is recommended.

Yes, 24 x 7 x 365 technical support is available on Adobe Connect Web Conferences at 1-866-220-2319 or +1-706-634-3513.

During An Adobe Connect Web Conference – From within your Adobe Connect Web Conference, just dial 00 (private sub-conference with an operator) or *0 (operator joins the call whereby everyone can hear the operator) to access our award-winning customer support team (available 24 x 7 x 365)

Before A Meeting – Even though you don’t need reservations or an operator to use our service, training and assistance on features is always available at 1-877-321-2255. So you can focus on your conference, not the technology behind it.

After A Meeting – Contact us at 1-877-321-2255 to answer questions about your account and help you prepare to make your future conferences the best ever.