BroadData Web Meetings FAQ

There are numerous of things that affect the video quality as we use a combination of perceptual codecs that allow us to achieve the highest possible video quality.

Pixelation is caused by the camera itself and your participants will see the same view. There is a 1.5Mbit reserved for camera feed and the codec used is adaptive, which means it has to fit that 1.5Mbit bandwidth. For example, if you move fast, that means most of the video area changes and codecs have to send a lot of data. That causes reducing the video quality of the camera itself. All participants will see the same.

Higher FPS will help for improving the quality of your videos, but please keep in mind that BroadData Web Meetings is not software for streaming movies. For example, if you want to play a YouTube movie in Full HD in a room and maximize it so it will fill the entire screen, there will be a degradation in video quality because the recorded movie will be lagging.

The quality of your recordings/videos mainly depends on your recording equipment (camera and microphone) as well as the environment where you conduct the recordings (proper lightning etc…).

Another important factor that affects your video quality is the internet connection, e.g. using WiFi network may have packet loss or unstable connection at time where it may also affect the quality of the recorded material.

• Test your connection:
  • https://embed.archiebot.com/connection-tester
• Check your internet connection:
  • Test your WiFi connection before the start of the call and make sure it’s not used by too many users and devices, so that the speed stays consistent. Ask your colleagues to disconnect their devices from WiFi connection or politely ask them to connect to another hotspot. Without a good connection, conducting a conference call may have disruptive consequences, as it will keep connecting and disconnecting multiple times and you won’t be able run a smooth meeting.
• Eliminate noises:
  • Position yourself in a noiseless and quiet environment as much as you can during the call. Avoid having a conference call in the cafeteria or in the public spaces where you’ll experience as little background noise as possible. Try to find a small place where you’ll be alone so nothing can distract you. Don’t choose big areas without much furniture or with blank walls – this will cause an echo in the room, which will also disturb your conversation.
• Stop the audio echo:
  • This usually happens when there are lots of people and your speaker system is situated too close to your microphone and the sound will get reflected in the speakers. All you have to do is move the microphone away. If you are on your phone, try to mute yourself when listening to others on speakerphone since this can generate an echo as well.
• Don’t use a speakerphone:
  • Speakerphones are a convenient option for hands-free conference calls, although they don’t usually have high quality, so your colleagues might have trouble hearing you or vice versa – will hear not only you, but all the keystrokes you make. Avoid using a speakerphone if your speech is going to be long. Instead, consider investing in a headset, that frees your hands as well as provides you with a much better call experience.
• Keep the distance:
  • Keep a moderate distance from the microphone – if you are too far, your colleagues won’t hear you, while if you are too close, they will hear a loud popping sound whenever you pronounce letters “p” or “b.” Make sure to find the right distance before the conference – pronounce popping sounds and pay attention to the way you hear them: if your “p”-s and “b”-s still sound too sharp, move your microphone away just a bit, also put your headset mic off to the side of your mouth and not directly in front of it.

Increasing the size of your camera view depends on the preview mode you’re using, choose the full screen mode to expand your camera view.

• If you are using external speakers, place the speakers away from the laptop microphone and turn down the volume to a comfortable level.
• For those who have external microphones, move the microphone about a foot away from the speakers. Avoid typing on an unmuted microphone, and step back from the laptop when using hands-free mode. You can also reduce the microphone volume level by 50% or less and reduce or turn off the microphone boost option.
• Some computers have an echo cancellation feature, but it could be compromised on high CPU load. Closing few processes will help enable that feature.
• If none of these options are successful, use a headset or headphones instead of speakers. This is the easiest way to get rid of an echo.

When enabling the discussion option, you may ask your attendees to activate their webcams or microphone. Once the participants turn on their webcam or microphone they will be visible on your screen or heard through your speakers.

1. Activate Audio & Video
2. Under Settings, Choose the expand Video option
3. Change the room layout
4. Activate your presentation (PowerPoint or any other) so you will have a tab with your AV and the presentation

During the meeting or webinar the video frames per second is between 25 – 30fps, depending on your CPU load. 12fps is related only to the sample rate during the recording process. 12fps is enough for most of the webinars as they record mostly static content. For example, if there is a PowerPoint presentation running and there is a slide show, 1 fps is enough as nothing is changing on screen. BroadData Web Meetings is also used for podcasts and interviews so we can increase/decrease settings on the recorder if necessary.

An Amazon S3 cloud storage or FTP server is used for storing webinar recordings. Each time a new meeting or webinar event recording is created it will be automatically uploaded to S3 cloud storage or a FTP server of your choice. Note that when editing your recordings with the built- in audio/video editor to make a copy of the original recording since saving any changes while editing will overwrite the original file.

Storage and Recording storage are two separate things. Recording storage is only for your BroadData Web Meeting recordings and are counted separately from your Storage area which is for storing your files and folders you upload. Recording storage is measured in hours.

You can manually download your recordings to your desktop and there is also a settings option under your account where you can connect your AWS S3 storage or FTP server. When completed, BroadData Web Meeting will automatically upload your recordings to your storage area in the cloud.

1. Activate Audio & Video
2. Under Settings, Choose the expand Video option
3. Change the room layout
4. Activate your presentation (PowerPoint or any other) so you will have a tab with your AV and the presentation

Screen Sharing on mobiles is not currently allowed, as it is limited by mobile browsers.  This functionality is coming soon.

Also please keep in mind that Screen Sharing feature is not adapted for sharing dynamic content like videos. For sharing video content, we recommend using videos uploaded from Storage or shared from YouTube.

You can upgrade a selected participant to a Presenter role so they will have access to Screen Sharing.

There are few options you can choose from to manage file access to your Storage.

Custom/Enterprise plans: May be configured so that only the necessary files for the meetings will be accessible instead of all the files on Storage.

Regular plan: You can use Sub-accounts for storage management where you share selected files or folders to the selected Sub-accounts. You can also have Presenter’s access selected Storage files auto loaded in the rooms so they can present these files but not manage them in Storage.

No, only a Host or Presenter can share a recording or a document to a participant so they can download it. Regular attendees do not have direct access to your account’s storage.

The following limit tells you only about the number of added and identified Presenter profiles that you can quickly add to your meeting.

However, there is no limit for the number of presenters during the meeting. You can turn an Attendee to a Presenter at any point in your meeting.

The Social Media Broadcast – allows broadcasting from BroadData Web Meeting Room to Social Media Platforms and External sources.

With our branding tool, you can replace the BroadData logo with your own, and change all the colors, fonts and backgrounds.

BroadData Web Meeting was built in a way so that it can be quickly White Labeled without coding anything. We have over 1500 different settings and options, so everything can be customized the way you want (even in-room features or layouts or set of features, limit etc).

• We use our infrastructure but with your email address in the “From Name” field.
• If you have your own SMTP servers or AWS SES account, we can set mailers to use your infrastructure as addition to the point above.
• We customize all the email templates based on your requirements – template, brand and the content – everything.

You also can build your own plans and decide what features and settings they have. Obviously, we will support you in every step and will help you decide what suits your needs best.

A full White Label is all about building a platform like BroadData Web Meeting for you and under your domain, so every aspect can be changed based on your choices and needs.

With the White Label option, you can also enable the phone bridge, and have you own toll-free phone numbers, IVR menu, and all other possible add-ons.

BroadData Web Meetings is a browser based audio & video platform utilizing WebRTC technology.  BroadData Web Meetings enables you to meet face-to-face from any location and provides a wide range of real time communication tools.

You only need a browser to create a meeting and start communicating with people instantly.  The platform supports: Google Chrome, Safari, Mozilla Firefox, Opera, Yandex, Microsoft Edge and Internet Explorer (see below for further details).

There are no downloads, no registrations, no plug-ins, no installation and no add-ons are required.  Simply create your room name and URL to start a conference and enjoy seamless meetings with your friends and colleagues.

Technical Requirements

Hardware and software requirements to host events on BroadData Web Meetings

• 2 GHz dual-core processor or better;
• 2 GB of RAM (4 GB or more recommended);
• An operating system such as Windows 7 (Windows 10 recommended), Mac OS 10.13 (the newest version recommended), Linux, Chrome OS, iOS or Android
• Internet connection 1 Mbps or better (broadband recommended)
• Speakers and microphone built-in, USB plug-in, Bluetooth wireless or professional broadcasting equipment
• Camera built-in, USB plug-in or professional camera for broadcasting

Supported Browsers

Desktop PC

• Google Chrome version 29 or later
• Safari version 11 or later (no plugin required) – version 9 or later (with plugin)
• Mozilla Firefox version 45.0 or later
• Opera version 38.0 or later
• Yandex version 16
• Microsoft Edge
• Internet Explorer version 11 or later

Mobile

Mobile browsers including Safari and Chrome on iOS and Chrome on Android are supported (except for screen sharing feature for which support is coming soon).

Below you can find information about browser versions supported by WebRTC technology.

Connection Test

• https://embed.archiebot.com/connection-tester

About WebRTC

WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video calling and P2P file sharing without the need for internal or external plugins.

WebRTC enables any Web server to deliver a unique, real-time communication experience with simplicity and reliability without depending on service providers or other services.

The existence of a common set of accepted standards has fostered its adoption across the industry.

The bandwidth used by BroadData Web Meeting will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, Wi-Fi* or Wired environments.

*We do not recommend connecting by 2.4 Wi-Fi because of radio noise and Bluetooth interference that can lower your connection quality

Recommended bandwidth for Online Events:

Recommended bandwidth for single broadcast viewers:

Firewall configuration

For BroadData Web Meeting to work correctly, the following ports need to be open in your firewall:

• 443/TCP (required)
• 10000-20000/UDP + TCP (optional, recommended)

Your Safety Is Our Number One Priority

Standards for double safety

Every piece of content is directly encoded with TSL (Transport Layer Security) which creates a trustworthy environment for sharing confidential data and making purchases.

Certificate for use with SSL and TLS

The TLS standard provides authentication and data encryption between clients, servers and other machines. This protects your meetings from security lapses such as eavesdropping or unauthorized access.

Firewall compatibility

BroadData Web Meetings does not demand specific configuration of your firewall. Transport Layer Security (TSL) requires use of the firewall Port 443, providing a reliable and highly secure connection in HTTPS traffic.

Keep confidential data under lock and key

Store all of your meeting’s data – user management, conference recordings, chat transcripts and voicemail recordings in a fully protected environment.

Key Benefits:

• Encryption – Double encryption provides full meeting security with end to end encryption using the Advance Encryption Standard (AES) 256-bit algorithm
• Single Sign-On – Authentication methods are based on a single sign-on (SSO) which limits access to your meeting’s data to a single user ID and password
• Authentication – Each participant receives a unique session token to prevent your meetings from unauthorized access

Security ensured with role based access control

Every BroadData Web Meeting user only has permission to pre-specified privileges. You can be sure that every attendee or moderator has a right only to the information they need.

Enhanced compliance

RBAC (Role Based-Access Control) system used by BroadData Web Meetings meets statutory requirements for privacy of financial institutions and healthcare companies that manage sensitive data.

Lower risk of breaches and data leakage

BroadData Web Meetings restricts access to sensitive information. This gives you more freedom to integrate third-party users by assigning them predefined roles.