Operator Assisted Conferencing Services
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BroadData Simplifies And Streamlines Operator Assisted Conference Calls
Our Scalable, Operator Assisted Conferencing Solutions Support Small Conferences with Special Needs or Large Events with Worldwide Participants
Call us at 1-877-321-2255 for a Custom Rate Solution Based on Your Specific Operator Assisted Conferencing Needs
At BroadData, we simplify and streamline operator assisted conference calls that require professional levels of support.
Whether you’re hosting a small, specialized meeting or a large-scale event with global participants, our Operator Assisted Audio Conferencing services are designed to meet your needs.
Why Choose BroadData For Your Operator Assisted Conference Calls?
BroadData specializes in Operator Assisted conference calls for organizations that want more structure, more live support, and a more dependable experience than a standard conferencing platform typically provides. We support everything from straightforward managed calls to higher-visibility events that require careful planning, experienced live operator assistance, disciplined Q&A handling, and accurate post-call follow-up.
Clients choose BroadData for personalized coordination, experienced U.S.-based operators, no offshore outsourcing, and a service model built around consistency and responsiveness. You also pay only for participants who actually join the call, with no charges for unused lines.
For a broader overview of why organizations choose BroadData for important conference calls, visit Why BroadData.
We Expertly Handle Any Type Of Operator Assisted Call
- Earnings Calls
- Investor Calls
- Analyst Calls
- Annual Meeting Calls
- All Hands & Town Hall Events
- Human Resources Calls
- Training & Development Calls
- Product Launch Calls
- Corporate & Marketing Events
- You Name It!
Customizable Features Tailored To Your Needs
Our Operator Assisted Audio Conferencing services come with a wide range of customizable features to ensure your conference runs smoothly:
- Live Operator Assistance – During your conference, your Lead Operator can control participant access, initiate Q&A sessions and full time monitor your call.
- Typical Operator Assisted Call Configuration – Learn more about a typical BroadData Operator Assisted Conference Call.
- Call Recording – Record your conference and receive a MP3 download link, make it available for playback via toll-free dial-in OR via password protected streaming audio.
- Call Scheduling – Schedule your calls 24x7x365 online or via email.
Experience That Counts
- 25+ Years in the Operator Assisted Space
- All Lead Operators Have 15+ Years Experience
- All Lead Operators Speak English As First Language
- All Operators are 100% US Based
- Zero Offshoring
Investor, Analyst, IR & Earnings Calls: Precision Support for Public Company Communications
Quarterly earnings and investor calls require structured execution, disciplined moderation, and secure participation management. BroadData supports Investor Relations teams with experienced Lead Operators and reliable event coordination.
Learn more about our IR & Earnings Calls expertise.
Dedicated Support Team With Global Expertise
BroadData provides you with a dedicated support team that understands your needs, ensuring seamless event planning and execution.
We have vast experience managing international calls and offer various options for connecting participants worldwide:
- Our operator(s) can dial-out to and place domestic and/or internationals participants into conference.
- International participants can dial into the conference via a US 1+ toll dial-in number.
- International participants can dial into the conference via international toll-free (ITFS) dial-in access numbers located in various countries and cities throughout the world.
Available Features
- Live Operator Answer
- Conference Link Speeds Participant Call Entry
- Managed Q & A
- Live Conference View
- Live Conference Manager with Operator Chat
- Operator Dial-Out
- Online or Live Scheduling
- Play Pre-Recorded File(s) Into Call
- Email Confirmations
- Standing Reservations
- Registration Services Including Online Registration Page (Optional)
- Unique User IDs (Optional)
- Recorded Conference MP3
- Recorded Conference Replay Phone Line
- Executive Sub-Conferencing
- Cross Check Participants Against Security Codes/Lists
- Full Time Operator Monitor
- One Touch Operator Assistance
- Post Conference Participant List
- Transcription
Planning & Dry Runs: Eliminating Risk Before Your Call Goes Live
All types of high-visibility calls including investor, analyst and earnings calls require more than a bridge and an operator. Structured planning and pre-call dry runs ensure executive speakers, legal teams, and moderators are fully prepared before the event begins.
Learn more about our detailed pre-call coordination process on our Conference Planning & Dry Runs page.
Efficient Participant Access With Conference Link
BroadData’s Conference Link is an optional, user-friendly, “Dial Me” browser-based tool that enables operator assisted call Participants to join calls instantly from their mobile devices, desktops, or tablets.
This feature allows busy call Participants to immediately join their call and skip hold times waiting for an Operator to answer their dial-in.
Optional Registration Process
Our optional Registration Services make it easy to manage participants by providing an online registration page. Registrants receive all the necessary details for your call, and you can capture essential information like name, company, and contact details. The system automatically generates registration reports that are sent directly to you.
Security & Access Control: Protecting Participation and Call Integrity
Investor and earnings calls require controlled access and disciplined participant verification. BroadData ensures only authorized callers are admitted and properly managed throughout the event.
Learn more about our Security & Access Control standards.
Improved Security with Optional Unique User IDs
Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call.
The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits.
Moderator & Q&A Control: Managing Analyst Participation with Precision
Live earnings calls require disciplined moderation and controlled Q&A management. BroadData’s experienced Lead Operators ensure analyst participation is structured, orderly, and professionally executed.
Learn more about our Moderator & Q&A Control process.
Post-Call Reporting & Recordings: Documentation and Replay Access
Earnings and investor calls require accurate reporting, attendance records, and secure replay coordination. BroadData delivers structured post-call documentation and controlled recording access.
Learn more about our Post-Call Reporting & Recordings process.
Seamless Integration with Webcasting
BroadData’s Operator Assisted Audio Conferencing is fully compatible with our BroadData Webcast Studio, allowing you to integrate both audio and webcast features seamlessly.
Related Operator Assisted Resources
Organizations evaluating Operator Assisted conference call providers or planning higher-visibility calls may also find these additional resources helpful:
- Buyer Guides for vendor evaluation and decision support
- Comparison Guides for side-by-side explanations of service models and provider differences
- Service Guides for broader educational context on planning and execution
- Industry Solutions for Operator Assisted use cases in public companies, private equity, biotech, and financial services
- Solutions Pages for broader organization-type and team-function use cases such as enterprise, healthcare, small business, non profit, marketing, sales, and training
- Resources for practical templates, checklists, and preparation tools
- Operator Assisted Conferencing Glossary for plain-language definitions of key terms
Need Help Planning an Operator Assisted Conference Call?
BroadData supports organizations that need a more controlled, professional, and dependable conference call experience. From routine managed calls to high-visibility investor and corporate events, we help clients execute calls with the planning, moderation, support, and post-call follow-up they need.
Call us at 1-877-321-2255 to discuss your requirements, set up a test conference, or send us an information request to learn more about a custom conferencing solution for your organization.
| SERVICE LEVEL | RATES |
|---|---|
| PREMIUM | |
| The conference coordinator(s) answers and places dial-in participants into conference, places calls to domestic and/or international dial-out participants, conducts roll call (optional), kicks off call and remains online for the duration of the call. Includes Q&A and Polling. | 19.9 cents/minute/participant (toll free dial-in) 14.9 cents/minute/participant (Toll 1+ dial-in or domestic dial-out) International dial-out rates vary by country. |
| STANDARD | |
| The conference coordinator(s) answers and places dial-in participants into conference, places calls to domestic and/or international dial-out participants, conducts roll call (optional) and checks line quality and leaves the meeting. Operator can be requested at any time by dialing *0. | 17.9 cents/minute/participant (toll free dial-in) 14.9 cents/minute/participant (Toll 1+ dial-in or domestic dial-out) International dial-out rates vary by country. |
| Volume Discounts Are Available, Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs | Contact Us |
| OPTIONAL FEATURES | |
| Operator Assisted International Participant Dial Out | Rate Per Minute Varies By Country, Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs |
| Audio Conference Digital Recorded File (.wav or .mp3) | $25.00 |
| Other Optional Featues | Varies Based on Solution Provided |
| ALL CONFERENCING SERVICES | |
| Standard Invoicing With Sub-Totals by Call Title | FREE |
| Sign Up Or Monthly Fees | NONE |
| Pay For Usage Only | YES |
| Term or Volume Commitments Required | NO |
| Payments Terms | Net 30 Days |
| Billing Format | Hard Copy (mail), Email (pdf) OR Both |
| FREE Trial Available | YES, Contact Us |
| OPTIONAL FEATURES | BENEFITS |
|---|---|
| Features in Bold May Require Additional Charges | Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs |
| Conference Link | Conference Link is a “Dial Me” browser-based web application that allows call Participants to easily join an operator assisted conference call from their mobile device, desktop computer, laptop or tablet. Conference Link allows busy call Participants to immediately join their conference call and skip hold times waiting for an operator to answer their dial-in. |
| Registration Services Including Online Registration Page | Reach out to your distribution list and have them register in advance for your call. Registrants automatically receive an invitation email with dial-in numbers are complete call details. Your registration page can capture whatever data you want from your registrants, such as name, company name, email, phone number, etc. Registration reports automatically sent to you via email. |
| Live Operator Answer | Our operators answer participant dial-ins and collect the required information (name, company name, etc.) and then place the participant into conference or into a waiting room conference until the Moderator gives approval to start the call. |
| Online Live Conference View | View operator assisted conference call online real time, see Participant totals and list, edit Q&A queue order, etc. |
| Unique User IDs (optional) | Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call. The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits. |
| Operator Dial-Out | Our operators dial-out to your pre-provided list of domestic and/or international participants. International dial-out rates are extremely competitive and vary by country. |
| Reservation Confirmation | Email (or fax) confirmation of the reservation including all conferencing details. |
| Communications Line | Used as a private line with the Conference Operator to discuss call details before and/or during a conference. |
| Participant Prenotification | Communications Coordinators will call the participants before the call to confirm the date and time of the call, relieving the customer of this administrative task. |
| Standing Reservation | Standing reservations can be made for any customer who has a regularly scheduled, recurring conference call. Eliminates the need to continuously reschedule a new conference. |
| Conference Recording | The conference call can be recorded for later review and playback for participants who could not attend the call. A digital file of the recorded conference can be downloaded or provided on a CD. |
| Broadcast / Listen Only | For larger conferences, the Host can designate attendees to be placed in a "listen only" mode. As needed throughout the conference, the Communications Coordinators can open the call up for a question and answer session. |
| Executive Subconferencing | Participants are separated by designated groups for private meetings and can regroup as needed throughout the conference. |
| On Hold Music | A variety of music is played for participants while they are placed on hold waiting for the conference to begin. When participants call into the conference, the Communications Coordinators can answer the call with a customized greeting or script. |
| Passcode Conference | Participants are given a dial in number (toll or toll free) and a passcode to access the call. |
| Password Conference | For a highly confidential conference, a password is given to the participants to relay to the Communications Coordinators at the time of access. |
| Participant Roll Call | A list of all participants is emailed to the Communications Coordinators for roll call prior to the conference call. |
| Post Conferencing Participant List | A list of all participants on the conference call can be emailed to the Host or designated individual after the call is over to confirm attendance. |
| One-Touch Operator Assistance | Communications Coordinators can be recalled into a conference at any time by depressing "*0" on the touch-tone telephone keypad. |
| Full Time Operator Monitor | Our professional Conference Operator monitors the entire conference to assist with required features such as Q&A, Polling, Sub-Conferencing, Group Muting, etc., or to simply answer questions and help with call flow. |
| Integrated Voice Response Digital Playback | Allows the customer to record the conference call, or a message, and to have many callers simultaneously dial into a single phone number at any time to listen and respond to the recording. Capabilities such as fast forward, rewind and pause are available to all participants via remote access. |
| Transcription | The call can be transcribed and emailed to the designated individual after the call. |
| Certified Stenography | For very important conference calls (i.e. legal matters, executive meetings, Board of Directors etc.), a certified stenographer can be on-line during the entire call and type it real-time. |
| Question & Answer Queuing | For an efficient question and answer period, Communications Coordinators can set up queuing for the participants. When a participant wishes to ask a question, they enter "1" on a touch tone phone and that will signal to the Operator the order in which the questions were received. The participant may press "#" to be removed from the order. The Communications Coordinators then come on the line and announce who is asking the question and opens the line for that caller. The Operator must be on the call during the question and answer period to facilitate the queuing system. |
| Polling / Voting | Allows the ability to conduct an instant opinion or survey by asking participants to signify responses through numbers on their keypads. The Communications Coordinators will tabulate the responses and announce the results. |
| Clearance List / Security Lock Out | A clearance list is used for an additional security measure for confidential conferences. This feature is used when the host of a conference call requests participants to be screened prior to allowing them into the call. The host must supply the Communications Coordinators with a list of conference participants prior to the call to screen individuals. If someone calls in that is not on the approved list, the Communications Coordinators will bridge into the host for direction. For complete conference security, the Communications Coordinators can set-up the call with a "lock out" feature. This feature will "lock out" any late parties as well as the Communications Coordinators. The Host can activate/deactivate this feature using a touch-tone telephone keypad. |
Visit our Operator Assisted Audio Conferencing Product Center Resource Page For Complete Operator Assisted Audio Conferencing Details and Resources
Operator Assisted Conferencing is used for audio conferences that are very large or need special attention. Conference operator(s) are available to answer and place dial-in participants into conference, place calls to domestic and/or international dial-out participants, conduct roll call (optional), kick off call and remain online for the duration of the call. Q&A and Polling are also available.
There are several reasons why an operator assisted conference is sometimes necessary. Large-scale or high profile events such as IR calls, board of director meetings, and complicated conferences often need the special services provided with Operator Assisted Conferencing. Also, if your conference has the potential to exceed 125 participants, then an operator assisted conference is required.
BroadData Operator Assisted Conferencing offers a robust set of features and benefits. If you have feature questions please call us at 1-877-321-2255 or contact us and someone will call you right away.
Simply go to our online signup page for BroadData Operator Assisted Conferencing Services and fill in the form or call us at 1-877-321-2255. Remember there are no sign up or monthly fees, pay only for the cost of usage.
Learn more about a typical BroadData Operator Assisted Conference Call. If you have additional questions please call us at 1-877-321-2255 or contact us and someone will call you right away.
If this is your first time reserving an operator assisted conference with BroadData, call us at 1-877-321-2255. Once your account is established, we will provide you with a dedicated, permanent support team to assist you with scheduling and coordinating any type of operator assisted call. You can also schedule operator assisted calls via email or by using our online scheduling form
Twenty-four hour advanced notice is requested when reserving an operator assisted conference to ensure availability. Shorter time frames work on most occasions.
Our experienced conference specialists are available to help you develop a successful event strategy and can handle all technical aspects of setting up the conference. Final details can be discussed during a private pre-conference with the operator and your conference call speaker(s). The operator can also read a pre-planned script or play a pre-recorded file before or during your conference.
Yes, we offer a complete suite of audio conferencing services (reservationless, automated and operator assisted) as well as web conferencing services.
