Operator Assisted Conferencing Services
BroadData Operator Assisted Conferencing Simplifies And Streamlines Conference Calls That Need Special Attention
Our scalable, assisted conferencing solutions support small conferences with special needs or large events with worldwide participants
Call us at 1-877-321-2255 for a Custom Rate Solution Based on Your Specific Operator Assisted Conferencing Needs
From high-end investor relations calls to a sophisticated board of directors meeting, BroadData provides consulting, scheduling, monitoring and reporting services for your conference event. You pay only for actual participants joining the call, we do NOT charge unused line fees.
Wide Range Of Customizable Features
BroadData offers a wide range of operator assisted conferencing customizable features to support all of your needs. During your conference, an operator can control participant access, initiate Q&A sessions and monitor your call to respond immediately to requests. Learn more about a typical BroadData Operator Assisted Conference Call. Record your conference and make it available for playback via toll-free dial-in OR via password protected streaming audio over the web that is accessible worldwide. Schedule your calls online or via email.
Available Features
- Registration Services Including Online Registration Page
- Live Operator Answer
- Online Live Conference View
- Operator Dial-Out
- Online or Live Scheduling
- Email Confirmations
- Communications Line
- Standing Reservations
- Unique User IDs (If Desired, Optional)
- Conference Recording
- Executive Sub-Conferencing
- Cross Check Participants Against Security Codes/Lists
- Q & A
- Full Time Operator Monitor
- One Touch Operator Assistance
- Post Conference Participant List
- Transcription
Registration Services Including Online Registration Page
Reach out to your distribution list and have them register in advance for your call. Registrants automatically receive an invitation email with dial-in numbers are complete call details. Your registration page can capture whatever data you want from your registrants, such as name, company name, email, phone number, etc. Registration reports automatically sent to you via email.
Unique User IDs (optional)
Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call. The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits.
Dedicated Support Team, International Expertise
Your dedicated BroadData support team who will know you and your needs. You’ll never have to dial blindly into pool of schedulers again. Our dedicated specialists are available to help you plan and execute a worry-free conferencing event from start to finish. We have considerable expertise with international participants that includes the following access options:
- Our operator(s) can dial-out to and place domestic and/or internationals participants into conference
- International participants can dial into the conference via a US 1+ toll dial-in number
- International participants can dial into the conference via international toll-free (ITFS) dial-in access numbers located in various countries and cities throughout the world
Get Information Fast
We provide conferencing services to small and large organizations who have simple or complex domestic and international conferencing needs. We offer a complete suite of operator assisted and reservationless audio and web conferencing solutions. Call us at 1-877-321-2255 to discuss your unique needs and set up a FREE test conference or send us an information request to learn more about a custom conferencing solution for your organization.
Why choose BroadData ?
Industry leading reliability, advanced security features, our 100% Satisfaction Guarantee and 24 x 7 technical support ensure that your conference calls run smoothly every time.
No sign-up fees and no contracts !
Whether you use conferencing a lot or a little, pay only for usage with our low flat per-minute, per-participant rates.
Worldwide Reservationless Audio Conferencing Made Easy
Learn more about our Reservationless Audio Conferencing solutions including ways in which you may be able to use this service, instead of Operator Assisted Conferencing, if you are interested in lowering costs by self-managing your own Q&A online.
Web Conferencing Compatible
BroadData Reservationless Audio Conferencing is compatible with BroadData Adobe Connect Web Conferencing so you can be confident that if you need an integrated web conferencing solution now or in the future, we have your needs covered.
| SERVICE LEVEL | RATES |
|---|---|
| PREMIUM | |
| The conference coordinator(s) answers and places dial-in participants into conference, places calls to domestic and/or international dial-out participants, conducts roll call (optional), kicks off call and remains online for the duration of the call. Includes Q&A and Polling. | 19.9 cents/minute/participant (toll free dial-in) 14.9 cents/minute/participant (Toll 1+ dial-in or domestic dial-out) International dial-out rates vary by country. |
| STANDARD | |
| The conference coordinator(s) answers and places dial-in participants into conference, places calls to domestic and/or international dial-out participants, conducts roll call (optional) and checks line quality and leaves the meeting. Operator can be requested at any time by dialing *0. | 17.9 cents/minute/participant (toll free dial-in) 14.9 cents/minute/participant (Toll 1+ dial-in or domestic dial-out) International dial-out rates vary by country. |
| Volume Discounts Are Available, Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs | Contact Us |
| OPTIONAL FEATURES | |
| Operator Assisted International Participant Dial Out | Rate Per Minute Varies By Country, Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs |
| Audio Conference Digital Recorded File (.wav or .mp3) | $25.00 |
| Other Optional Featues | Varies Based on Solution Provided |
| ALL CONFERENCING SERVICES | |
| Standard Invoicing With Sub-Totals by Call Title | FREE |
| Sign Up Or Monthly Fees | NONE |
| Pay For Usage Only | YES |
| Term or Volume Commitments Required | NO |
| Payments Terms | Net 30 Days |
| Billing Format | Hard Copy (mail), Email (pdf) OR Both |
| FREE Trial Available | YES, Contact Us |
| OPTIONAL FEATURES | BENEFITS |
|---|---|
| Features in Bold May Require Additional Charges | Call Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs |
| Registration Services Including Online Registration Page | Reach out to your distribution list and have them register in advance for your call. Registrants automatically receive an invitation email with dial-in numbers are complete call details. Your registration page can capture whatever data you want from your registrants, such as name, company name, email, phone number, etc. Registration reports automatically sent to you via email. |
| Live Operator Answer | Our operators answer participant dial-ins and collect the required information (name, company name, etc.) and then place the participant into conference or into a waiting room conference until the Moderator gives approval to start the call. |
| Online Live Conference View | View operator assisted conference call online real time, see Participant totals and list, edit Q&A queue order, etc. |
| Unique User IDs (optional) | Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call. The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits. |
| Operator Dial-Out | Our operators dial-out to your pre-provided list of domestic and/or international participants. International dial-out rates are extremely competitive and vary by country. |
| Reservation Confirmation | Email (or fax) confirmation of the reservation including all conferencing details. |
| Communications Line | Used as a private line with the Conference Operator to discuss call details before and/or during a conference. |
| Participant Prenotification | Communications Coordinators will call the participants before the call to confirm the date and time of the call, relieving the customer of this administrative task. |
| Standing Reservation | Standing reservations can be made for any customer who has a regularly scheduled, recurring conference call. Eliminates the need to continuously reschedule a new conference. |
| Conference Recording | The conference call can be recorded for later review and playback for participants who could not attend the call. A digital file of the recorded conference can be downloaded or provided on a CD. |
| Broadcast / Listen Only | For larger conferences, the Host can designate attendees to be placed in a "listen only" mode. As needed throughout the conference, the Communications Coordinators can open the call up for a question and answer session. |
| Executive Subconferencing | Participants are separated by designated groups for private meetings and can regroup as needed throughout the conference. |
| On Hold Music | A variety of music is played for participants while they are placed on hold waiting for the conference to begin. When participants call into the conference, the Communications Coordinators can answer the call with a customized greeting or script. |
| Passcode Conference | Participants are given a dial in number (toll or toll free) and a passcode to access the call. |
| Password Conference | For a highly confidential conference, a password is given to the participants to relay to the Communications Coordinators at the time of access. |
| Participant Roll Call | A list of all participants is emailed to the Communications Coordinators for roll call prior to the conference call. |
| Post Conferencing Participant List | A list of all participants on the conference call can be emailed to the Host or designated individual after the call is over to confirm attendance. |
| One-Touch Operator Assistance | Communications Coordinators can be recalled into a conference at any time by depressing "*0" on the touch-tone telephone keypad. |
| Full Time Operator Monitor | Our professional Conference Operator monitors the entire conference to assist with required features such as Q&A, Polling, Sub-Conferencing, Group Muting, etc., or to simply answer questions and help with call flow. |
| Integrated Voice Response Digital Playback | Allows the customer to record the conference call, or a message, and to have many callers simultaneously dial into a single phone number at any time to listen and respond to the recording. Capabilities such as fast forward, rewind and pause are available to all participants via remote access. |
| Transcription | The call can be transcribed and emailed to the designated individual after the call. |
| Certified Stenography | For very important conference calls (i.e. legal matters, executive meetings, Board of Directors etc.), a certified stenographer can be on-line during the entire call and type it real-time. |
| Question & Answer Queuing | For an efficient question and answer period, Communications Coordinators can set up queuing for the participants. When a participant wishes to ask a question, they enter "1" on a touch tone phone and that will signal to the Operator the order in which the questions were received. The participant may press "#" to be removed from the order. The Communications Coordinators then come on the line and announce who is asking the question and opens the line for that caller. The Operator must be on the call during the question and answer period to facilitate the queuing system. |
| Polling / Voting | Allows the ability to conduct an instant opinion or survey by asking participants to signify responses through numbers on their keypads. The Communications Coordinators will tabulate the responses and announce the results. |
| Clearance List / Security Lock Out | A clearance list is used for an additional security measure for confidential conferences. This feature is used when the host of a conference call requests participants to be screened prior to allowing them into the call. The host must supply the Communications Coordinators with a list of conference participants prior to the call to screen individuals. If someone calls in that is not on the approved list, the Communications Coordinators will bridge into the host for direction. For complete conference security, the Communications Coordinators can set-up the call with a "lock out" feature. This feature will "lock out" any late parties as well as the Communications Coordinators. The Host can activate/deactivate this feature using a touch-tone telephone keypad. |
Visit our Operator Assisted Audio Conferencing Product Center Resource Page For Complete Operator Assisted Audio Conferencing Details and Resources
Operator Assisted Conferencing is used for audio conferences that are very large or need special attention. Conference operator(s) are available to answer and place dial-in participants into conference, place calls to domestic and/or international dial-out participants, conduct roll call (optional), kick off call and remain online for the duration of the call. Q&A and Polling are also available.
There are several reasons why an operator assisted conference is sometimes necessary. Large-scale or high profile events such as IR calls, board of director meetings, and complicated conferences often need the special services provided with Operator Assisted Conferencing. Also, if your conference has the potential to exceed 125 participants, then an operator assisted conference is required.
BroadData Operator Assisted Conferencing offers a robust set of features and benefits. If you have feature questions please call us at 1-877-321-2255 or contact us and someone will call you right away.
Simply go to our online signup page for BroadData Operator Assisted Conferencing Services and fill in the form or call us at 1-877-321-2255. Remember there are no sign up or monthly fees, pay only for the cost of usage.
Learn more about a typical BroadData Operator Assisted Conference Call. If you have additional questions please call us at 1-877-321-2255 or contact us and someone will call you right away.
If this is your first time reserving an operator assisted conference with BroadData, call us at 1-877-321-2255. Once your account is established, we will provide you with a dedicated, permanent support team to assist you with scheduling and coordinating any type of operator assisted call. You can also schedule operator assisted calls via email or by using our online scheduling form
Twenty-four hour advanced notice is requested when reserving an operator assisted conference to ensure availability. Shorter time frames work on most occasions.
Our experienced conference specialists are available to help you develop a successful event strategy and can handle all technical aspects of setting up the conference. Final details can be discussed during a private pre-conference with the operator and your conference call speaker(s). The operator can also read a pre-planned script or play a pre-recorded file before or during your conference.
Yes, we offer a complete suite of audio conferencing services (reservationless, automated and operator assisted) as well as web conferencing services.
