Conference Link for Operator Assisted Calls

BroadData Conference Link Increases Ease Of Use And Quality Of Service On Operator Assisted Calls

Have a Specific Use Case or Questions About Conference Link? Call us at 1-877-321-2255 for a Custom Solution Based on Your Specific Operator Assisted Conferencing Needs

BroadData Conference Link is a browser-based tool that gives call Participants multiple convenient ways to join an Operator Assisted conference call from their desktop computer, laptop, tablet or mobile device.

After entering their information, Participants can choose between two connection methods:

Call My Phone – Allows the Participant to have the conference call the telephone number they provide.

Call From This Device – Allows the Participant to connect directly through the internet using the microphone and audio output of their computer, tablet or mobile device.

Conference Link enhances the experience for Participants joining Operator Assisted Audio Conference Calls by making the connection process more flexible, efficient and user-friendly.

Traditional Participant dial-in numbers will still be provided as usual. Conference Link complements those numbers, giving Participants the flexibility to choose the available connection method that works best for them.

Customer Benefits of Conference Link

  • Multiple Connection Options: Participants can have the conference call their telephone, connect through the internet using their device audio or use the traditional dial-in numbers provided with the call instructions.
  • Faster Access to Conferences: Participants using Conference Link bypass traditional live Operator-answer hold times and can join the conference more quickly.
  • Accurate Data Collection: Participants enter their own information, helping ensure correct spelling of names, company details and other requested information. This data also feeds into our Live Conference Manager for smooth Q&A facilitation.
  • Improved User Experience: The streamlined connection process makes joining large Operator Assisted calls quicker and easier, enhancing the overall Participant experience.
  • Customizable Information Collection: The Conference Link form is configurable, allowing you to collect specific Participant information, such as email addresses, that would otherwise be difficult for an answering Operator to gather.

How Conference Link Works:

  1. Easy Access: Participants click the Conference Link included in their invitation. This opens a dedicated webpage where they enter requested information such as name, company and email address.
  2. Choose a Connection Method: After entering their information, Participants select either Call My Phone or Call From This Device.
  3. Call My Phone: The Participant enters a direct-dial telephone number and clicks “Call My Phone.” The platform promptly calls the Participant and connects them to the conference. This is the original Conference Link functionality, previously called “Dial Me.”
  4. Call From This Device: The Participant joins through the internet using the microphone and audio output of their computer, tablet or mobile device. The browser asks the Participant to allow microphone access before completing the connection.
  5. Flexibility in Joining: Conference Link does not replace traditional dial-in numbers—it complements them. Participants can dial into the conference directly, use Call My Phone or connect through Call From This Device.

Two Convenient Conference Link Connection Methods

Call My Phone

Call My Phone is the updated name for the original Conference Link “Dial Me” functionality.

The Participant enters a direct-dial telephone number and clicks Call My Phone. The conference calls the Participant at the number provided, and the Participant follows a brief prompt to complete the connection.

Call My Phone allows the Participant to join without dialing an access number or waiting for an answering Operator during a busy conference-entry period.

Call From This Device

Call From This Device is a browser-based internet audio option that allows the Participant to join the Operator Assisted conference using their computer, tablet or mobile device.

The Participant connects using the device’s microphone and audio output or through connected headphones, earbuds or a headset. The browser asks the Participant to allow microphone access before completing the connection.

No separate telephone line, conferencing application or browser plug-in is required. On mobile devices, Call From This Device works over WiFi or cellular data. iPhone and iPad users should use Safari.

When Call From This Device is used on a mobile phone or tablet, conference audio may play through the device’s primary speaker. Participants who require privacy should use headphones or earbuds.

Why Choose BroadData’s Conference Link?

  • Simple: A Conference Link is provided on our call confirmation; you simply include it in the invitation or instructions provided to call Participants.
  • Participant Choice: Participants can select Call My Phone, Call From This Device or one of the traditional Participant dial-in numbers provided for the conference.
  • Convenience: Participants can connect through a simple browser-based Conference Link without needing to remember a conference access number.
  • Speed of Entry: Conference Link eliminates traditional Operator-answer hold times and simplifies the connection process, especially for larger conference calls.
  • Telephone Audio: Participants who prefer telephone audio can use Call My Phone and have the conference call them at the number they provide.
  • Internet-Based Audio: Participants can use Call From This Device to join through the microphone and audio output of their computer, tablet or mobile device without using a separate telephone line.
  • No Software Installation: Call From This Device operates through the Participant’s browser without requiring a separate conferencing application or browser plug-in.
  • Error-Free Data Collection: Participants directly enter their own details, such as name, company name and email address, helping ensure accuracy.
  • Email Collection: Conference Link allows for easy collection of Participant email addresses, which are typically not collected by answering Operators from Participants who dial into the conference.
  • Customizable Information Collection: The Conference Link form can be configured to collect information appropriate for the specific conference.
  • Flexible Options: Conference Link complements traditional dial-in access and gives Participants multiple ways to join.
  • Enhanced User Experience: The easy-to-use browser-based platform provides a smooth and flexible connection experience.
  • Live & Post-Call Data: Participant information is passed to and visible in our Live Conference Manager so the call Host and BroadData Operator team can identify Participants and properly facilitate Q&A. Collected Participant data is also available for post-call Participant List reports.

BroadData’s Conference Link is just one of many features designed to simplify and optimize your Operator Assisted calls. With multiple connection methods, improved data collection and faster conference entry, Participants enjoy a more seamless experience, allowing you to focus on what matters most: the content of the call itself.

Conference Link – Step by Step Participant Flow:

1. – Click the Link: The Participant clicks the Conference Link included in their invitation to open a dedicated webpage. Conference Link format is https://join.broaddata.com/?id=conference-name – review the following step-by-step process.

2. – Enter Participant Information: Call Participants enter their name, company and email address, along with any other requested information, and click Continue.

 

3. – Choose a Connection Method: Participants select either Call My Phone or Call From This Device.

 

4a. – Call My Phone: Participants choosing Call My Phone enter their direct-dial telephone number and click Call My Phone.

 

5a. – Answer and Join: The conference calls the Participant at the number provided. Once the Participant answers, they follow the brief connection prompt and are placed into the conference.

4b. – Call From This Device: Participants choosing Call From This Device join through the internet using the microphone and audio output of their computer, tablet or mobile device. On mobile devices, the connection can use Wi-Fi or cellular data. iPhone and iPad users should use Safari. The browser asks the Participant to allow microphone access before completing the connection.

 

5b. – Allow Microphone Access and Join: The Participant allows microphone access when prompted and connects to the conference. Headphones, earbuds or a headset may be used for private listening and improved audio quality.

 

Mobile Device Privacy Note: When Call From This Device is used on a mobile phone or tablet, conference audio may play through the device’s primary speaker. Participants who require privacy should use headphones or earbuds.

6 – Connected and Ready to Participate: After completing the selected connection process, the Participant is connected to the Operator Assisted conference call.

Conference Link Complements Traditional Participant Dial-In Numbers

Conference Link does not require clients to eliminate traditional Participant dial-in numbers.

A call invitation can include:

  • Domestic Participant dial-in numbers
  • International Participant dial-in numbers
  • A Conference Link offering Call My Phone and Call From This Device
  • Separate connection instructions for Speakers

Participants can choose whichever available connection method is most convenient.

Providing Conference Link along with traditional dial-in access gives Participants multiple ways to connect and allows them to select the method best suited to their circumstances.

Participant Information and Live Conference Manager

Conference Link is integrated with BroadData’s Operator Assisted conference management environment.

Information entered by Participants can be made available through BroadData’s browser-based Live Conference Manager, including:

  • Participant name
  • Company or organization
  • Email address
  • Conference presence
  • Q&A participation

During a Q&A session, the Lead Operator can use this information to accurately identify and introduce Participants.

The call Host can also use Live Conference Manager to view Participants, follow the Q&A queue and communicate with the BroadData Operator team.

Conference Link Is Intended for Call Participants

Conference Link is primarily intended for audience Participants joining an Operator Assisted conference call.

Speakers, executives, presenters and others with a formal speaking role generally continue to use the separate Speaker instructions provided by BroadData.

This allows the Lead Operator to identify each Speaker, perform an audio check, review call procedures and ensure that Speakers are ready before the live call begins.

Clients should therefore continue providing separate Speaker and Participant connection instructions.

Experience That Counts

  • 25+ Years in the Operator Assisted Space
  • All Lead Operators Have 15+ Years Experience
  • Experienced U.S.-Based Lead Operators
  • All Operators are 100% U.S.-Based
  • Zero Offshoring

Dedicated Support Team With Global Expertise

BroadData provides you with a dedicated support team that understands your needs, ensuring seamless event planning and execution.

We have vast experience managing international calls and offer various options for connecting Participants worldwide:

  • Participants can use Call From This Device to join through the internet using the microphone and audio output of their computer, tablet or mobile device.
  • Participants can use Call My Phone where international callback service is available.
  • Our Operators can dial out to and place domestic or international Participants into the conference.
  • International Participants can dial into the conference using a U.S. toll dial-in number.
  • International Participants can dial into the conference using international toll-free access numbers available in various countries and cities throughout the world.

Seamless Integration with Webcasting

BroadData’s Operator Assisted Audio Conferencing is fully compatible with our BroadData Webcast Studio, allowing you to integrate professionally managed audio and webcast features seamlessly.

Why BroadData?

  • Industry-Leading Reliability: You can trust that your conference will be supported by experienced personnel and proven technology.
  • Advanced Security: We offer robust security features to help ensure your calls remain private and secure.
  • Experienced Operator Support: Our experienced U.S.-based Operators manage Participant entry, Speaker preparation and Q&A facilitation.
  • Flexible Participant Access: Participants can connect using Conference Link, traditional dial-in numbers or Operator dial-out.
  • No Contracts, No Setup Fees & 100% Satisfaction Guarantee: Pay only for the services you use without a long-term service commitment.
  • Dedicated Support: Our team is available to assist with planning, testing and execution of your scheduled conference calls.

BroadData: Your One Stop Destination For A Comprehensive Suite of Conferencing Services

We provide conferencing services to small and large organizations with simple or complex domestic and international conferencing needs. We offer a complete suite of Operator Assisted and reservationless audio conferencing, webcasting and web meeting solutions.

Call us at 1-877-321-2255 to discuss your unique needs and set up a FREE test conference or send us an information request to learn more about a custom conferencing solution for your organization.