Operator Assisted Conferencing Features

Features in Bold May Require Additional ChargesCall Us Now At 1-877-321-2255 For A Custom Rate Solution Based On Your Specific Conferencing Needs
Registration Services Including Online Registration PageReach out to your distribution list and have them register in advance for your call. Registrants automatically receive an invitation email with dial-in numbers are complete call details. Your registration page can capture whatever data you want from your registrants, such as name, company name, email, phone number, etc. Registration reports automatically sent to you via email.
Live Operator AnswerOur operators answer participant dial-ins and collect the required information (name, company name, etc.) and then place the participant into conference or into a waiting room conference until the Moderator gives approval to start the call.
Online Live Conference ViewView operator assisted conference call online real time, see Participant totals and list, edit Q&A queue order, etc.
Unique User IDs (optional)Our optional, unique User IDs can be used to speed participant dial-in entry and better identify participants, limit conference participation to specific individuals or when used in conjunction with our Registration Services to collect data from your participants in advance of your call. The most common use is to pre-assign a unique User ID to each invited participant, which the caller will need to enter to join your conference calls. We can assign each call participant a unique User ID when our Registration Services are used, or you can provide us with your own User ID list. User IDs may be any number of numeric digits.
Operator Dial-OutOur operators dial-out to your pre-provided list of domestic and/or international participants. International dial-out rates are extremely competitive and vary by country.
Reservation ConfirmationEmail (or fax) confirmation of the reservation including all conferencing details.
Communications LineUsed as a private line with the Conference Operator to discuss call details before and/or during a conference.
Participant PrenotificationCommunications Coordinators will call the participants before the call to confirm the date and time of the call, relieving the customer of this administrative task.
Standing ReservationStanding reservations can be made for any customer who has a regularly scheduled, recurring conference call. Eliminates the need to continuously reschedule a new conference.
Conference RecordingThe conference call can be recorded for later review and playback for participants who could not attend the call. A digital file of the recorded conference can be downloaded or provided on a CD.
Broadcast / Listen OnlyFor larger conferences, the Host can designate attendees to be placed in a "listen only" mode. As needed throughout the conference, the Communications Coordinators can open the call up for a question and answer session.
Executive SubconferencingParticipants are separated by designated groups for private meetings and can regroup as needed throughout the conference.
On Hold MusicA variety of music is played for participants while they are placed on hold waiting for the conference to begin. When participants call into the conference, the Communications Coordinators can answer the call with a customized greeting or script.
Passcode ConferenceParticipants are given a dial in number (toll or toll free) and a passcode to access the call.
Password ConferenceFor a highly confidential conference, a password is given to the participants to relay to the Communications Coordinators at the time of access.
Participant Roll CallA list of all participants is emailed to the Communications Coordinators for roll call prior to the conference call.
Post Conferencing Participant ListA list of all participants on the conference call can be emailed to the Host or designated individual after the call is over to confirm attendance.
One-Touch Operator AssistanceCommunications Coordinators can be recalled into a conference at any time by depressing "*0" on the touch-tone telephone keypad.
Full Time Operator MonitorOur professional Conference Operator monitors the entire conference to assist with required features such as Q&A, Polling, Sub-Conferencing, Group Muting, etc., or to simply answer questions and help with call flow.
Integrated Voice Response Digital PlaybackAllows the customer to record the conference call, or a message, and to have many callers simultaneously dial into a single phone number at any time to listen and respond to the recording. Capabilities such as fast forward, rewind and pause are available to all participants via remote access.
TranscriptionThe call can be transcribed and emailed to the designated individual after the call.
Certified StenographyFor very important conference calls (i.e. legal matters, executive meetings, Board of Directors etc.), a certified stenographer can be on-line during the entire call and type it real-time.
Question & Answer QueuingFor an efficient question and answer period, Communications Coordinators can set up queuing for the participants. When a participant wishes to ask a question, they enter "1" on a touch tone phone and that will signal to the Operator the order in which the questions were received. The participant may press "#" to be removed from the order. The Communications Coordinators then come on the line and announce who is asking the question and opens the line for that caller. The Operator must be on the call during the question and answer period to facilitate the queuing system.
Polling / VotingAllows the ability to conduct an instant opinion or survey by asking participants to signify responses through numbers on their keypads. The Communications Coordinators will tabulate the responses and announce the results.
Clearance List / Security Lock OutA clearance list is used for an additional security measure for confidential conferences. This feature is used when the host of a conference call requests participants to be screened prior to allowing them into the call. The host must supply the Communications Coordinators with a list of conference participants prior to the call to screen individuals. If someone calls in that is not on the approved list, the Communications Coordinators will bridge into the host for direction. For complete conference security, the Communications Coordinators can set-up the call with a "lock out" feature. This feature will "lock out" any late parties as well as the Communications Coordinators. The Host can activate/deactivate this feature using a touch-tone telephone keypad.